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List of Roles Under : Call Centre, Operations

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Back Office/Web/Transaction Processing
Associate/Sr. Associate -(NonTechnical)Associate/Sr. Associate -(Technical)Asst. Mgr / Mgr -(NonTechnical)
Asst. Mgr/Mgr -(Technical)Team Leader -(NonTechnical)Team Leader -(Technical)
Operations
BD MgrBusiness/EDP AnalystDialer Mgr
Infrastructure & Technology MgrOperations MgrProcess Flow Analyst
Transitions/Migrations Mgr
Quality
QA/QC Exec.QA/QC MgrQuality Coach
Team Leader-QA/QC
Training
Soft Skills TrainerTechnical/Process TrainerVoice & Accent Trainer
Voice
Associate/Sr. Associate -(NonTechnical)Associate/Sr. Associate -(Technical)Asst. Mgr/Mgr (Technical)
Asst. Mgr/Mgr -(NonTechnical)Team Leader -(NonTechnical)Team Leader -(Technical)
Telecalling/Telemarketing Exec.
Other
FresherMedical TranscriptionistOutside Consultant
Trainee
Snr. Mgmt
Head/VP/GM-OperationsHead/VP/GM-QA & QCHead/VP/GM-Training & Development
Head/VP/GM-TransitionsService Delivery Leader
 
 
 
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